Privacy Policy

Training Station is a retailer of home and commercial fitness equipment based in the UK wholly owned by OneLifestyle Ltd.

Trainingstation.co.uk collects customer data and is compliant with the General Data Protection Act (GDPA), ensuring the safeguarding of our customer data. Your details will be kept safe and secure, only used by us or those who work for us, and under no circumstances will be shared with anyone else.

Policy Index

• Use of cookies
• Consequences to not providing your data with us
• How we use your information
• Duration of information retainment
• Your rights
• Access to personal information
• Job application process
• Information Security
• Complaints Enquiries

How we use your information

Upon signing up for a Training Station Account, we ask for your personal information. We may share this information with third parties in order to improve the quality of our services for the following intents and purposes:

• Personal data is used during the purchasing process to secure payment, delivery, and tracking.
• Shared with delivery companies to deliver and track your goods.
• To send triggered emails such as purchase confirmation emails.
• Payment providers to process secure payments.
• For those customers who have requested finance companies to facilitate their purchase, please note we will share personal information with those companies dealing directly with the customer.
• Internal finance records in accordance with HMRC.
• Warranty purposes in protecting the rights of our customers.
• Technology providers.
• Customer and maintenance services who deal with both the purchasing process and aftercare service for our customers.
• Personal data may be used for both general and personalised marketing to inform customers of goods, services, promotions, and competitions which we have identified may be of interest to you based on your previous purchases.
• When a visitor uses www.trainingstation.co.uk they are subject to the third-party service – Google Analytics – which collects standard internet log information and details of visitors’ behavioural patterns. Identifying visitor behavioural patterns on the website helps us to improve the experience for the customer. This process does not identify individuals. We do not make any such attempt to identify our visitors, nor does Google.
• Search queries and results are logged anonymously on our system to help us improve our website and search functionality and effectiveness. No user-specific data is collected by either Training Station or any third-party.
• In the event that we do collect personally identifiable information via our website, we clearly notify our customers to the use of your personal information in this way.
• We may use a third-party provider to deliver our weekly e-newsletters containing our latest promotions as well as health and fitness tips.
• We may work with third parties outside of the EU subject to their compliance with GDPR equivalent standards within their country of business.
• Online retail partners to fulfil customer purchasers where delivery has been arranged directly from the retail partner.

Use of cookies

A cookie is a small file of information which asks permission to be stored on your computer’s hard drive. Once you have granted permission, the cookie helps to both analyse web traffic and identify when you visit a particular website. Cookies allow web application to respond to you as an individual, tailoring its operations by gathering information about your preferences.

Traffic log cookies help us to identify which pages are being used. We are then able to analyse data regarding web page traffic to accordingly improve our website, tailored to our customers’ needs. This information is only used for statistical analysis purposes, after which the data is removed from the system.

By enabling us to monitor which pages customers find useful and those which they do not, cookies help us to provide a better website. Other than the data you share with us, cookies do not grant us access to your computer or any other information about you. Most web browsers automatically accept cookies however you can choose to either accept or decline cookies. If you would prefer to decline cookies, your browser settings can usually be modified to refuse all cookies or to indicate when a cookie is being sent. However, if your cookies are disabled some Training Station features and services may not function properly and therefore doing so may prevent you from taking full advantage of the website.

As marketing visitors browse the web, we also use third party cookies.

Consequences to not providing your data with us

We aim to provide the best possible service to our customers however if we do not receive full details from our customers, their customer experience may be affected in the following ways:

• Payment processing
• Order tracking
• Safe delivery of their order
• Product warranties
• Less effective means of communications

Duration of information retainment

Due to the nature of our business, we provide home and commercial customers with fitness equipment which has, on average, a 5-year warranty; this and based on analysis into the customer life cycle when purchasing our fitness equipment, we retain customer information for 5 years.

We are legally obliged to retain customer records for 6 years due to HMRC rules and regulations.

Your rights

Under the GDPR, you as an individual have the right to find out what personal information we store about you.

Training Station is GDPR compliant, ensuring the safeguarding of our customer data. Your details will be kept safe and secure, only used by us or those who work for us, and under no circumstances will be shared with anyone else.

The ICO is the UK’s independent authority established to uphold information rights in the public interest. Should you not be satisfied with our assistance, you are free to contact the ICO.

Access to personal information

We will only retain access to your personal information for as long as necessary to fulfil the purposes for which the information was collected, or as required by law.

In ensuring we remain as open as possible in relation to granting individuals access to their personal information, Training Station will make a ‘subject access request.’ Following your approval of this request, if we store any information about you, we will:

• Provide you with a description of the information
• Inform you of the reasons as to why we are holding it
• Inform of you who the information may be disclosed to
• Provide you with a copy of your information

Should you request your personal information to be deleted, then please note this will take Training Station 48 hours to do so.

To make a request to Training Station to access any of your personal information we may hold, please do so in writing, addressing, and sending the request via email or by post to:

Marketing Team

Training Station

9 Gregories Road

Beaconsfield

HP9 1HG

 

Should you agree, we try and deal with your subject access request informally. Having received your request and once your ID is confirmed, we will email your data to you in a common electronic format such as csv or xls.

If we hold information about you and you wish to unsubscribe from our mailing list or identify any mistakes regarding your personal information, please email or write to us to the address stated above.

Job application process

Unless stated otherwise, Training Station is the data controller for the information provided to us during the job application process. Should you have any queries regarding the process or how we handle your information, please contact us by email.

Information security

To protect against unauthorised access to the data we hold, Training Station takes appropriate security measures including:

• Data collection reviews
• Internal reviews
• Processing and storage practice
• Security measures including appropriate encryption and physical security measures

Complaints enquiries

When collecting and using personal information, Training Station endeavours to meet the highest standards. In order to maintain these standards, we accordingly take any complaints received very seriously and readily welcome any suggestions to improve our procedures.

This privacy notice has been collated following extensive research and analysis across the business. We are more than happy to provide any additional information or explanation for anything contained within this notice.

Should you wish to make a complaint regarding the process by which we gather and store your personal information, please contact us by email.